FAQS

Tickets will be going on-sale at 9:00am (AEST) on Wednesday 3 November 2021.

They sure are – your 2020 Event Tickets and 2020 Camping Tickets are all valid for the 2022 dates.

We are opening a 2020 Ticket Refund Window for people who want to refund their 2020 Tickets.

When the 2020 Ticket Refund Window closes (see below) if you are still holding your 2020 Tickets:

You will be deemed to accept the 2022 Terms and Conditions which can be found here.

Your 2020 Tickets will be reissued as 2022 Tickets. Please make sure your Moshtix account details are up to date. These will be issued closer to the Festival Date.

Yes, you can refund your 2020 Tickets during the 2020 Ticket Refund Window which runs for 28 days from the date we announce the 2022 festival dates.

2020 Ticket Refund Window Opens:  
9:00am AEST Monday 25 October 2021

2020 Ticket Refund Window Closes: 
9:00am AEST Monday 22 November 2021

As your 2020 Ticket purchase was over 12 months ago, we may not be able to automatically refund to your credit card and you will need to provide Moshtix with your bank account details for a manual refund.  Please be patient and allow up to 4 weeks for refunds to be processed and follow the instructions on the email you will receive from Moshtix.

Moshtix are the only authorised ticket seller.  There is no other authorised ticket seller.

Do not buy tickets via buy, swap and sell sites or through social media or online auction and sale sites (like eBay, Gumtree, social media Buy Swap Sell pages and Viagogo).  We cannot guarantee that these tickets are valid tickets.

No there is no pre-sale for CMC Rocks QLD 2022.

Yes. CMC is offering payment plan options via Moshtix and LatitudePay for those wanting to pay off their CMC Ticket purchase*:

The Time To Pay option via Moshtix will not be available for CMC Rocks QLD 2022.

LatitudePay Smaller Buys:
Payment across 10 x weekly payments
Available on purchases between $20 and $1000
Customer pays no fees when they pay on time.

LatitudePay Bigger Buys:
Payment across 6 x monthly payments
Available on purchases up to $3000
A $10 monthly account keeping fee applies while there is a balance outstanding on your LatitudePay Bigger Buys account

You will need to set up your account with LatitudePay before you go online to purchase tickets if you wish to use LatitudePay for your ticket purchase.

For more information visit www.latitudepay.com directly or the Moshtix ticket support page.

*Subject to approval. Credit limits, terms and conditions and late fees apply. Payment plan is provided by LatitudePay Australia Pty Ltd ABN 23 633 528 873.

CMC Rocks does not offer ticket insurance.

No, you will need to purchase a new ticket to the 2022 Festival.

No, as part of our appreciation for you holding onto your 2020 Tickets, you will not be required to refund and re-purchase to “upgrade” your child or youth into the next category.

Moshtix will be in contact via email closer to the Festival Date to arrange for you.

Only the account holder can request a refund on tickets they purchased. If your friend bought your ticket, they will need to request the refund for you.

2020 purchasers who wish to submit a request for refund of single ticket/s only can do so during the 2020 Ticket Refund Window:

2020 Ticket Refund Window Opens:
9:00am AEST Monday 25 October 2021

2020 Ticket Refund Window Closes:    
9:00am AEST Monday 22 November 2021

Please log into your Moshtix account and follow the prompts for a partial refund.

Please only select the tickets you require to be refunded because you CANNOT withdraw your request for a refund once submitted.

You will receive a notification once your refund has been processed, and your 2020 Ticket(s) will be automatically refunded back to your credit card account.

Please allow up to 4 weeks from this notification for the funds to return to your account. If you’re unable to see the refund in your account after this period, please contact your bank before contacting Moshtix.

If your card details have changed, Moshtix is unable to process the refund to the old card or another card – you will need to provide your bank account details for the refund.  Moshtix will contact you directly via email regarding this.

If you can make 2022 Festival, your 2020 Tickets will be automatically valid for this new date, and you do not need to take any further action. When the 2020 Ticket Refund Window closes, your 2020 Tickets will be reissued as 2022 CMC Tickets and you will receive email confirmation of this.  Please make sure your Moshtix account details are up to date.

IMPORTANT: If you do not apply for a refund within the 2020 Ticket Refund Window you will be deemed to accept the 2022 Terms and Conditions which can be found here.

You will receive a notification once your refund has been processed, and your 2020 Ticket(s) will be automatically refunded back to your credit card account. If that fails you will be contacted by Moshtix via email to obtain bank details for a manual transfer. This can take up to 4 weeks from the time you enter the bank details in your Moshtix account. The email from Moshtix will provide instructions for how to do this.

Yes there will be additional event and camping tickets for CMC Rocks QLD 2022.
Tickets go on sale 9:00am (AEST) Wednesday 3 November 2021 via Moshtix!

If you intend to purchase using Latitude Pay you need to set up your account before you purchase the tickets. Please see www.latitudepay.com for more info.

The ticket is for the Festival, not the individual artists.  In the very unlikely event that ANY artist cancels, there will be no refunds on tickets except where required by law or in accordance with Live Performance Australia’s Ticketing Code of Practice which is available on their website.

No, we only have three ticket categories available: Adult (18+ years), Youth (15-17 years) and Junior (4-14 years).

CMC Rocks QLD 2022 is a General Admission Standing Event.This means there is no reserved or allocated seating.

This may change depending on any COVID Safe guidelines that the festival is required to comply with.  We will notify you if this happens.

Unless otherwise notified, patrons will be able to bring their own chairs (see guidelines in Chairs above). Chairs are allowed in all areas except in the semi-circular Chair Exclusion Zone in front of the stage.

If the Festival sells out, we may decide to offer an official Ticket Resale and/or Ticket Reissue facility which will allow purchasers to re-sell and/or re-issue names on their Tickets.

If this facility is established, we will provide details at a later date.

This will be the only authorised website through which Tickets can be re-sold or re-issued.

Tickets will be available online until 11:59pm (AEST) on Thursday 22 September 2022, unless sold out.

No, unfortunately there are no group ticket discounts available.

Yes, there are limits on purchasing tickets for the Festival and the Camp Site.
You can buy up to ten (10) tickets per transaction + two (2) Camp Sites.

Please contact Moshtix with any ticketing questions here.

Yes we do, there is a maximum 1 carer per paid ticket holder.
The Carer will be eligible for the same entry ticket type as the paid ticket holder. Tickets will not be issued for the Companion prior to the event, and Companions must arrive at the event along with the paid ticket holder, and must present a valid Companion Card along with valid ID to gain entry to the event.
Please visit the Box Office upon arrival to arrange your entry.
The Companion Card must  be pre-arranged via tixsupport.moshtix.com.au. Companion card holders will not have tickets issued if not arranged in advance of the first festival day.

• Patrons purchase ticket/s.
• Patron submits request via tixsupport with required info.
• Moshtix collate requests in CS google doc and action onsite at box office

If you have more questions, please email info@cmcrocks.com.

The COVID-19 situation in Australia continues to evolve and CMC Rocks anticipates Government and Health Authority requirements will continue to change.

As the promoter, CMC Rocks must consider stipulations from Government, Health Authorities, Artists and the venue in determining the COVID Safe measures for the festival. These requirements may include, but not be limited to, proof of vaccination, QR code check-in, social distancing, mask wearing and/or other measures.  You will need to comply with these requirements in order to attend CMC Rocks QLD and will be kept up to date with developments in the lead-up to the festival.

You will be required to follow Festival policies (including health and safety policies) and COVID Safe measures and instructions while at the festival.

In conjunction with key agencies, we will be developing a COVID safe plan for the 2022 event. Health and safety are our number one priority, we will be working with and taking direction from the health and relevant government authorities ensuring we are compliant across all areas. Rest assured we have the best possible team in place to work with authorities in making the festival safe.

Friday 23 September 2022 – Sunday 25 September 2022.
Campgrounds will open on Wednesday 21 September (Large only) and Thursday 22 September for all other sites.

Campground C for large camp sites will be open from Wednesday 21 September 2022.
Campground A, B, The Inn and Jayco will be open from Thursday 22 September 2022.
The above dates remain subject to approval of our Traffic Management Plan so are subject to change.

Yes! We will definitely be announcing more artists between now and the Festival, so keep an eye on our socials (Facebook, Instagram) for all the updates.

We understand that many of our patrons have already made plans and we trust local accommodation and travel providers will act in the best interests of all to accommodate these changes without penalty.

See COVID-19 Information in these FAQs.

Yes the Festival is fully licensed – please do not bring alcohol with you as it will be confiscated and will not be returned and the offending patron(s) may be ejected from the Festival Site / Camp Site for the remainder of the Festival.  Only alcohol purchased from bars at the Festival may be consumed at the Festival Site.

If you wish to consume alcohol, you must have a valid proof of age photo ID.  You must be of legal age (18 years) to purchase and consume alcohol on the Festival Site.  If you are found supplying or buying alcohol for a Minor you will be evicted from the Festival and may be referred to police.

All children aged under 18 years of age must be accompanied at all times in the Camp Site and Festival Site by a responsible adult, parent or guardian. Tickets for Minors can only be purchased with an Adult Ticket. There are three (3) categories:

(a)             Junior Ticket 3 Years and Under: children aged 3 years and under (as at 22 September 2022) are admitted free of charge to the Festival Site and Camp Site.

(b)             Junior Ticket 4 Years – 14 Years: children who are 4 years and over (as at 22 September 2022) are to buy a Junior 1 Day Festival Ticket, a Junior Full Festival Ticket, or a Junior Full Festival & Camping Ticket (as required).

(c)             Youth Ticket 15 – 17 Years:  persons 15 years and over (as at 22 September 2022) but under 18 years of age (as at 22 September 2022) are to buy a Youth 1 Day Festival Ticket, a Youth Full Festival Ticket, or a Youth Full Festival & Camping Ticket (as required).

No, pets are not allowed into the Festival site.  Guide dogs are, of course, allowed at the Festival site.

The ticket is for the Festival, not the individual artists.  In the very unlikely event that ANY artist cancels, there will be no refunds on tickets except where required by law or in accordance with Live Performance Australia’s Ticketing Code of Practice which is available on their website.

They will be up as soon as possible, keep your eye on our website cmcrocks.com and sign up to the CMC Rocks mailing list and The Drove (the-drove.com) to make sure you have all the updates.

Yes there are ATMs onsite and EFTPOS is available at the bars, merchandise and retail outlets.

There are two Box Offices onsite.

The Festival Box Office is located at the main Festival entrance; this Box Office is for entry of day patrons who are not camping onsite.

The Camp Site Box Office is located at the main Camp Site entrance; this Box Office is for patrons who are camping onsite.

Box Offices will operate from:
Camp Site Box Office:
Wednesday 21 –  Saturday 24 September 2022
9.00am (AEST) – 8:00pm (AEST)

Festival Box Office:
Thursday 22 – Sunday 25 September 2022
9.00am (AEST) – 8:00pm (AEST)

Yes, there are five (5) separate camping areas on the Camp Site (A Campground, B Campground, C Campground, Camp Jayco and The Inn). Full details of the Camp Sites will be outlined on the Camping page.

No, unless you have purchased a site in The Inn.
Check for updates to the Camping page to see all available camping options.

Unpowered:
No Small Sites have power available.
Some Medium Sites do not have power available.

Powered:
Some Medium Sites have power (15 amps) available.
All Large Sites have power (15 amps) available.

Patrons will need to provide their own extension cord (up to 30 metres in length will be required, depending on the site position) to plug into the Camp Site distribution board. All extension cords must be tested and tagged as per Electrical Testing Standard AS3760.

The Camp Site is located on site at Willowbank Raceway and Queensland Raceway.  The Festival stages are not able to be viewed from the Camp Site.

Please don’t book in Camp Jayco if you don’t have a Jayco.  You will not be permitted entry and will be turned away to another Camp Site.

All Camping Spots are allocated by Festival staff on a first come, first served basis.  If you wish to camp with friends, you must arrive together and have purchased the same size Camping Spot (ie Small, Medium or Large) as all Camping Spot sizes are in separate areas.

We provide a sewage dump tank for patrons.
Patrons need to carry their own blackwater/greywater to this tank.

There is no capacity to supply water via tap or hose to any Camping Spots.
Patrons need to carry water from one of the amenity blocks.

The Camp Sites are strictly an ALCOHOL FREE ZONE.  Your person, possessions and/or vehicle may be searched and any alcohol found will be confiscated and will not be returned and the offending patron(s) may be ejected from the Festival Site / Camp Site for the remainder of the Festival.

There is a strict policy of one vehicle per Camping Spot (excluding Small Sites and The Inn which do not permit any parking).

Vehicles are permitted to park and unload their vehicle at their Camping Spot and then:

Small Sites: all vehicles for Small Sites must proceed to the Designated Parking Area located behind the Small Sites.

The Inn: all vehicles for The Inn must proceed to the Designated Parking Area located behind The Inn.

Medium Sites: any extra vehicles for Medium Sites (only one vehicle permitted per Medium Site) must proceed to the Overflow Carpark.

Large Sites: any extra vehicles for Large Sites (only one vehicle permitted per Large Site) must proceed to the Overflow Carpark.

Every vehicle entering the Camp Site must have a bar-coded pass – either:

1. Camping Vehicle Pass; or
2. Overflow Carpark Vehicle Pass for extra vehicles.

You will not be permitted to enter the Camp Site without one of these bar-coded passes under any circumstances.

Absolutely no vehicles brought into the Camp Site (including the Overflow Carpark) are permitted to leave the Camp Site (or Overflow Carpark) under any circumstances until the Approved Departure Time. All vehicles brought onto the Camp Site (or the Overflow Carpark) must remain parked at the designated Camp Spot or Overflow Carpark spot until the Approved Departure Time.  Vehicles are not permitted to be driven around the Camp Site for any reason (this includes ferrying passengers between entry gates and the designated Camping Spot or the Overflow Carpark spot). Approved Departure Time means either of the following:

10:00pm (AEST) on Sunday 25 September 2022  – 1:00am (AEST) on Monday 26 September 2022

 6:00am (AEST) on Monday 26 September 2022 – 12:00 midday (AEST) on Monday 26 September 2022

Breach of this condition may result in your eviction from the Festival Site / Camp Site for the remainder of the Festival. If you are evicted for breach of this condition you will not be entitled to any refund for your Festival Ticket or Camping Ticket.

Check the Camping page HERE for sizes.

The Inn is where the tent (and some extras, if you choose that option) are supplied, setup and packed down for you.  So you don’t have to bring your own tent.  Patrons of The Inn will have a designated area and will only be able to camp with friends who have purchased a site in The Inn area.  No general camping patrons will be allowed in The Inn area.

There are Small Tents (max 2 people) and Medium Tents (max 4 people) available for hire in The Inn area. Both Tents have two options available:
1. Tent Only (includes setup and pack up); or
2. Tent with Extras (including setup and pack up).

The ‘Extras’ are:
– Single Stretcher Beds (double fold up beds available on request)
– Camp mats
– 1 x LED lantern

Please note: Linen is NOT supplied! Please bring your own sleeping bag, sheets, pillow, towels etc.

Please refer to our Camping Information page HERE for all options.

You can bring a personal digital camera. SLR cameras are okay; professional photography equipment (eg telephoto lenses; any lens over 20cm; any detachable lens) is not okay and will not be allowed at the Festival without Promoter-issued media accreditation.  Festival staff will determine in their discretion whether something is professional photography equipment so if you’re not sure, then we suggest you leave it at home. Photos of artists and/or the Festival are permitted only on the basis that:

1. images are only used for private and personal use;
2. images cannot be made available for sale/for charity and/or public display.

Chairs are allowed except in the semi-circular Chair Exclusion Zone in front of the stage.

There is no specific rule as to what size chairs need to be, but we suggest you bring a low profile chair.

Please exercise common sense and ensure that your chair is easily portable and will not cause obstruction.

The Festival staff will determine in their discretion whether a chair is suitable or if it needs to be moved.

If a chair in the seating area is left unoccupied overnight it will be removed by Festival staff.  You can collect your removed chair from Lost & Found located at the Entry Gate Marquee.

Any chairs which remain uncollected from Lost & Found or the Festival Site will be given to charity.

There are no cloakroom facilities available.

Prohibited Items will be confiscated and will not be returned. If in doubt, leave at home.

The Festival is unable to look after anything on behalf of patrons, so please don’t ask or bring anything that can’t be brought into the Festival site.

Yes, personal gas cookers are allowed.

Your equipment may be inspected by Camp Site Staff to ensure it is in good working order or to assess any concerns regarding the age, type or use of your equipment.

It is a condition of using any gas cookers at the Camp Site that you comply with the Guidelines for the Safe Use of Camping Gas Cookers:

• Please have your cooking equipment serviced before bringing it to the Camp Site.
• Never light a gas cooker inside your tent or in any other enclosed area.
• Always take note of the colour of the flame: it should be burning blue. If it’s burning with an orange or yellow flame or is creating sooty stains on your stove you may have a problem with your stove so PLEASE DO NOT USE IT.
• Do not store spare gas canisters inside your tent, mobile home or caravan.
• If you smell gas or think you have a leak, turn the stove off, evacuate the area and get help from a Camp Site Staff.
• Never use a naked flame to search for a leak.
• Empty canisters and aerosols may not be completely empty. When you’ve removed it from your stove, store it upright outside your tent for a while to allow any gas that may remain to evaporate.
• Never attempt to refill a gas canister.

Yes, there is ample parking for disabled patrons.

Please note that there are EFTPOS facilities available at the bars, merchandise and retail outlets. There will be ATM machines available onsite for cash withdrawals.

The main entrance to the Festival is off Cunningham Highway at Champions Way.

Yes, there will be a First Aid area – refer to the Festival Map which will be available on the website closer to the date of the Festival.

HEST Paramedical Services will be operating at the Festival Site 24 hours a day to assist you with any medical condition you may have.

In the event of an emergency, please make your way to one of the emergency exits and follow the directions from Festival Staff.

There will be an extensive range of food and drink available for purchase at the Festival Site.

Willowbank Raceway and its outdoor concert area is a fully catered and licensed venue.

STRICTLY NO BYO FOOD OR BEVERAGE (including water) is to be brought into the Festival Site.

Free drinking water will be available at the water station.

You can bring in unsealed EMPTY plastic or metal water bottles or plastic or foam cups.

Any food or beverages confiscated by Festival Staff will not be returned.

Food is allowed into the Camp Site but no alcohol is permitted to be brought into either the Camp Site or the Festival Site.

The Festival Site is grass and bitumen/asphalt underfoot so we recommend you wear comfortable, flat shoes.  You can wear steel capped boots.

We strongly recommend you bring suitable shoes or boots for wet weather conditions.

Gates Times will be up as soon as possible, keep your eye on our website and sign up to the CMC Rocks mailing list and The Drove (the-drove.com) to make sure you have all the updates.

Please download and use the CMC Rocks App where you can easily log in anything lost or found. If you don’t have the App and you lose something at the Festival, please leave your details at the Box Office located at the main Entry Gate. If you find something at the Festival, please hand it in at Lost & Found before you leave.

After the Festival, please email us at info@cmcrocks.com with full details (including your name, contact number, email address, postal address and as much info as you can about the item that you’ve lost).

We’ll do our best to reunite items with their owners.

Festival Day Parking is on-site and costs $10.00 per day (GST inclusive). You cannot pre-purchase Festival Day Parking. Limited capacity available for Festival Day Parking.

Overflow Camping Parking for the duration of the Festival costs:
$25.00 (GST inclusive) if it is pre-purchased; or
$50.00 (GST inclusive) if it is purchased on-site (if allocation is not exhausted prior to the Festival.

Yes, on arrival, alert festival staff and they will guide you to the accessible parking area. You will need to have your accessible sticker showing.

Pass-Outs for Campers:
You may enter and exit the Festival Site and Camp Site by shuttle bus during Gate Opening Times provided you keep your Wristband on at all times to gain entry back into the Festival Site / Camp Site. You are only permitted to go by shuttle bus – all cars parked onsite must stay in place until the Approved Departure Times.

Pass-Outs for Festival Patrons:
Pass-outs will only be available in extenuating circumstances.

Yes of course, but we do not endorse the recording by you of any artist performances at the Festival.

Yes – prams are permitted into the Festival Site and the Camp Site.

Due to the Festival’s sound amplification, we recommend that all small children attending the Festival wear appropriate ear protection.

Prohibited Items include but are not limited to:

• Alcohol – any alcohol found at the Festival Site or the Camp Site will be confiscated and the offending patron(s) ejected from the Festival Site / Camp Site for the remainder of the Festival
• Glass (jars, bottles, containers, mirrors and perfumes)
• Hydration packs and reservoirs (eg Camelbaks) and sealable pouches (yoghurt, baby food pouches). Exceptions for families with children under 14 years of age
• Weapons of any sort including tasers, mace sprays or explosives of any kind (including potential missiles / projectiles)
• Illegal substances
• Nitrous oxide bulbs and canisters
• Flares, fireworks, sparklers, explosives or any fire twirling equipment
• Instruments
• Fires and open flames
• Flammable liquids (container / jerry cans with flammable liquids will be confiscated)
• Sound systems
• Air horns
• Portable laser equipment, laser points or pens.
• Sharpies, markers, paint cans or paint pens.
• Drones or any other remote control devices.
• Couches
• Anything studded (ie belts, wristbands, etc)
• Whips
• Kites or sky lanterns.
• Toy guns, water guns or slingshots.
• Audio or video recording devices (including GoPro and similar).
• Professional photography equipment (eg telephoto lenses; any lens over 20cm; any detachable lens; stands, monopods, tripods, attachment sticks (selfie sticks) or other commercial equipment or anything deemed by Festival staff to be professional photography equipment).
• Skateboards, scooters, wagons, carts, rollerblades, roller skates, bicycles, electric bikes, electric scooters, quad-bikes, segways, hoverboards, self-balancing scooters or any personal motorised vehicles.
• Animals (excluding service dogs such as guide dogs).
• Unauthorised solicitation and materials including handbills, flyers, stickers, beach balls, give-aways, samples, or other promotional items.
• Umbrellas (Festival Site only).
• Clothing, jewellery or accessory displaying the name of any motorcycle-related or similar organisations or any “declared criminal organisation” within the meaning of the Criminal Code (Criminal Organisations) Regulation 2013.
• Any other item deemed by Festival personnel (in their discretion) to be dangerous or offensive or potentially dangerous.

It is a condition of entry to the Festival Site and Camp Site that a search of you and/or your possessions and/or vehicles be required at the time of entry to the Festival Site and Camp Site.  If you do not consent to such searches, you may be denied entry to the Festival Site and Camp Site without refund.

Any Prohibited Items will be confiscated and will not be returned.

All tickets for the Festival are general admission.

Yes, there are shuttle buses to and from the Festival. Information about public transport options and shuttle buses will be posted on the website closer to the Festival.

There will be designated areas within the Festival Site where smoking is permitted. There will be signs to let you know where any smoking areas are located.

Vaping will be permitted in those smoking areas, subject to applicable Queensland Health laws in place at the time of the Festival.

Please email info@cmcrocks.com with your expression of interest.

Vehicle movement in the Camp Site is restricted during the duration of the Festival. Once you arrive in your vehicle you will not be able to leave except in extenuating circumstances.

No, you’re not allowed to bring any video, recording or filming equipment or cameras to the Festival unless you have been given media accreditation by the Promoter.

No, umbrellas are not permitted onto the Festival Site.

It is the Promoter’s policy to play, rain or shine. In the case of rain, ponchos will be available for purchase.

CMC is not directly hiring anyone for the festival. However there are many parts to our CMC festival and some of our contractors may be looking to hire staff. Here are some links to get you started:

Event Services Australia  – Wrist banding / Scanning Entry
Click HERE to apply

QFE – Bar Services
Click HERE to apply

Volunteers are always welcome to apply. We’ll be posting details closer to the Festival Date.

Email info@cmcrocks.com. We’ll respond as soon as we’re able to do so, but please be patient.

Promoter reserves the right to refuse entry to any persons.

Any persons found to be in possession of Prohibited Items will have those Prohibited Items confiscated and they will not be returned.

Any persons found to be in possession of illegal substances or participating in illegal activities will be removed from Festival Site / Camp Site and may be referred to the police.

You are responsible for checking all Festival information and ensuring you have purchased the correct Camping Tickets and Festival Tickets for the Festival. No refunds will be processed if you make an error in connection with your ticket purchase.

We may edit these FAQs from time to time by publishing the changed FAQs on our Website.  Any variation becomes effective from the date of publication.

These FAQs were last updated on 22 October 2021.